Refund policy

At Zorket, we stand behind every product we sell with a 100% money-back guarantee. If you are not completely thrilled with your purchase for any reason, we make returns and refunds hassle-free within 15 days of delivery. Just contact our exceptional customer support squad right away so we can make it right!

Our Step-By-Step Return Process

To start a return, simply send an email to [email protected] within 30 calendar days from your order arriving. We will supply a prepaid shipping label to attach to your package or reimburse you for postal expenses via your original payment method. Just package up the still-tagged product in original condition and unused packaging and mail it back to our Chicago warehouse distribution hub at:

4101 W 42nd Pl Chicago, IL 60632, USA

Once received securely, we inspect returns and process refunds within 1-3 business days of the merchandise arriving to our facility in good shape. We notify you by email when that reimbursement is complete to your card or payment account.

What Zorket's Guarantee Safeguards

If any product you ordered fails to match up to the description details, photography, size chart conversions or overall quality standard we promise, return it for a prompt exchange or full refund, including shipping fees both ways. We just kindly ask the item to be sent back promptly in unused, unworn shape with original tags still attached for our processing team.

Please note that occasional size chart conversions may differ slightly from US standard sizing. And our helpful support squad is ready to answer questions about proper product selection and fit or anything else related to the ease of shopping with Zorket before finalising a purchase.

Our Shared Goal of Customer Delight

Zorket's highest mission is ensuring every customer leaves completely delighted across the entire online shopping journey - from browsing our site to unboxing orders and product usage after delivery. Please contact us over email, phone or live chat so we can resolve any issues immediately and keep that smile on your face!