Returns & Refund Guarantee
We want you to love your purchases from Zorket.com. Returns & Refund is a guarantee provided by Zorket, LLC for each product, which is sold on Zorket.com.
When you receive a product that was bought and paid for on our site, and you find the item appear not as described or of low quality, you can contact us and resolve these problems. You will then be able to request full refund and return the item, or keep the item and agree to a partial refund with us.
Guaranteed Protection Period
You can submit refund requests for up to 7 days after your order has been completed. You can do this by sending an email to our support team. After that, you have to return your merchandise to the warehouse of our provider. Returns must be in original condition, unworn and unused.
Your returned item(s) will be inspected upon arrival before your refund is processed. Once we receive the returned merchandise, we will credit your account within 10 business days. You will receive a confirmation email once this is completed.
Scope of Guarantee
All products on Zorket.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.
The following situations are not included:
1. Item claimed to be not as described, but we can prove that it is.
2. Items are as described, but you no longer want them.
Bear in mind that all sizes specified in our store are the US standard clothes sizes. But some countries size charts are different from the US standards. That's why it is possible that the size in our chart and the size on the label can be different. This doesn't mean that you received the wrong size, just try it on. In this case we will not consider your claim for return.
Please note that we are not a manufacturer of the products in our store. We are a trading platform where products of our suppliers are placed. That's why we can not guarantee refund if there is no valuable reasons for return (e.g. the customer has chosen wrong size or changed his mind). But we assure you we do our best to help customers in resolving such issues.
If you have any questions please contact us via Contact Page or Support@zorket.com
Customers satisfaction is our main goal.