Returns & Refunds Guarantee
Thank you for shopping at Zorket.com
We want you to be our happy customer and we will do everything possible to make you happy with your purchase. Customer satisfaction is our main goal.
Returns & Refunds is a GUARANTEE provided by Zorket.com for each product sold by Zorket. If you received a product that you bought from Zorket.com and you found that it is not as described or it’s a poor-quality product, please contact us immediately to resolve this issue. You will be able to exchange your product or request a full refund.
Guaranteed Protection Period
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You can return or exchange your purchase by sending a message to our support team. After that, you will have to return your order at your expense to the country of origin of the product (to our supplier's warehouse). All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. It must also be in the original packaging. All returned items must be accompanied by the return form and customs documents (if applicable). We suggest you to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note that returned products will be inspected before refund is processed. Once we receive the merchandise we will credit funds to your bank account within 10 business days. We will notify you by email once your refund is complete.
Scope of Guarantee
All products on Zorket.com have a guarantee for a full refund. Any product bought through the Web-site is protected if the items you received are not as described.
The following situations are not included: 1. Item claimed to be not as described, but we can prove that it is. 2. Items are as described, but you no longer want them.
Bear in mind that not all sizes specified in our store are the US standard clothes sizes. Please note that some size charts are different from the US standards. Please check out the size chart with actual measurements of the product before you place your order. Size letters in our charts and size letters on the clothes labels can be also different. This doesn't mean that you received a wrong size clothes, just try to wear it. In this case we will not consider your claim for return.
Please note that we are not a manufacturer of the products in our store. We are a trading platform where we list the products of our supplier. That’s why we cannot guarantee refund if there is no valuable reasons for return (e.g. the customer has chosen wrong size). But we assure you we do our best to help customers in resolving such issues.