Frequently Asked Questions

What payment methods do you accept?

We accept PayPal and any Credit or Debit cards. If you don't have a PayPal account, you can pay with your card through PayPal guest checkout.

How long will it take to get my order?

The average delivery time is 9–23 business days. But sometimes it may take longer due to the postal service delay. More details on our Shipping policy.

These terms are to be used for reference only and commence from the date of dispatch. Zorket is not responsible for any delays caused by destination customs clearance processes or postal services.

How can I return my order?

Please refer to our Return Policy.

What should I do if there is a problem with my order?

In this case please contact us: [email protected] or use Contact Form.

Or call us: 1 415 992 8029
Monday - Saturday 7:00 am - 9:00 pm (PST)
Sunday 7:00 am - 7:00 pm (PST)

An item that I ordered recently is now on sale. Is it possible to be reimbursed?

Unfortunately, it is impossible. We don't offer price adjustments. That's why we cannot provide a partial refund for an item that goes on sale after you've purchased it.

Can Zorket cancel my order?

Zorket reserves the right to cancel your order and make a full refund at any time before your order shipped.

Where can I ask a question?

If you can't find an answer for your question here, please use the Contact Form or contact us on social networks.